Support Q&A

24/7 Customer and Technical Support
Need help sending a message or signing up with an organization currently on IRIS™? We can help with any problem you may have. A customer support specialist will help you get the answers you need and your issues resolved. Send an email to support@useiris.com for help.

Who should use IRIS™?

Anyone who must contact thousands of people virtually simultaneously. These include:

• Building Managers
• School Principals and Administrators
• Government Officials
• Utility Companies

Do I need a special computer, network connection or dedicated phone line?

None of these are needed for you to utilize IRIS™.

What equipment is required?

IRIS™ messages can start with signing into an administrator account on the Internet or a simple phone call from any telephone or cell phone to the IRIS™ 24/7/365 call center.

Do I need special software?

No.

Does IRIS™ reside on my server?

No.

What are the system requirements for my administrator/user?

You can use any Internet-connected computer or a telephone. Your administrator sends messages online or places a call to an IRIS™ message advisor to send out notifications.

Do message recipients need any special hardware or software?

None. IRIS™ sends your messages to standard phones, cell phones, Internet-connected PCs, fax machines, wireless PDAs and digital pagers.

How do I register contact information for those on my notification database?

The participant database uses contact information gathered from building occupants, employees, school families and community agencies. Your IRIS™ Account Executive will manage the upload of your database using standard data formats.

How does IRIS™ provide data privacy and security?

All personal data and IRIS™ operations are held under the highest security standard in existence — an encryption level more secure than the technology protocol credit card companies use to protect on-line transactions.

Where does IRIS™ store my data?

Multiple secure, redundant servers keep your data accessible for changes and message delivery.

How do I make changes to my database and contact information?

Individuals or your administrators can update contact list and address information with password protection either online or telephone.

Is there a risk of losing my database?

IRIS™ stores your database on redundant servers. If one goes down, the others are always ready to take over operations and preserve your files.

What if an IRIS™ server fails?

All data is stored on multiple servers, so data is protected from loss.

What if a connection to the IRIS™ servers goes down?

IRIS™ servers are connected by multiple, redundant, high-speed lines in the world's most secure network. If one or more lines drop or experience a high-traffic situation, the others continue to operate.

What does IRIS™ cost?

IRIS™ cost is minimal compared to the benefits. An estimate for IRIS™ service takes into account launch, database size, frequency of use and volume of changes. System operation updates are done without added cost. An IRIS™ representative can provide you with an estimated cost.

How can I receive a needs analysis and cost quote?

Simply contact us.