Technical Support

TechRadium is dedicated to providing the highest level of service to our clients and offer consistent technical support through multiple support methods and technologies:

• Online customer support through email ticket system
• Help tool on every page within IRIS™
• IRIS™ user manual and white paper provided with training
• Electronic copy of IRIS™ user manual on www.irisdispatch.com homepage
• 24/7/365 technical and customer support — email and/or toll-free 800#
• Dedicated 800# for emergency alert broadcasts with live human response

IRIS™ system activation usually takes less than 30 days, depending on the quality of the client data:

• Data Integration (1-2 weeks)
• System Implementation (1-2 weeks)
• Training (1-2 weeks)

All system updates, upgrades and enhancements are automatically installed to the IRIS™ site.